I have different Oticon HAs so I can not say for sure why you might have this issue; however, I have an Oticon app that works for me. I do believe this app does the same for your style HA. If you are not using this app, check with your audi about loading it...
I have been wearing a pair of Oticon OPN1 miniRite for almost a year and I NOW swear by them. I had battery problems in the very beginning but that has all been resolved by my audi. The only other issue has been a clogged wax guard; clogged due to poor maintenance practices. I went to the...