question re PatientBase errors (Starkey hearing aids)

[IndigoClarinet]

Hi all!

Wondering if anyone has any insight to this. I have Starkey Livio Edge AI 2400 hearing aids.

I installed Patient Base 28 and Inspire X 2023.1 (27.1). I open PatientBase, and it 1) automatically opens Inspire; 2) does Inspire setup (country, language, etc.); 3) prompts for new PatientBase admin username, password, etc to set up a new PatientBase admin account; and 4) then throws an error saying the PatientBase local database is not available.

I have to repeat this setup over and over, every time I open PatientBase. It does let me get over to Inspire, just without the ability to save settings.

After I get over to Inspire, when I try to save settings there, Inspire, prompts for the admin username and password for PatientBase (which I enter), prompts me to me create a new PatientBase database, and then says I need to restart PatientBase to use the new database. However, when I shut both programs down and restart them, the database does not appear to have been created, and I get the same prompts as for first-time setup of both programs.

Inspire appears to work; it can detect my hearing aids. It just can't save settings.

Any help is much appreciated. Thank you!

 

[pvc]

You should read a DIY School Hearing Aids (v2.2) PDF file named (01 Free Hearing Aid Fitting Software). The PDF file is alphabetized by manufacturer so scroll down to the Starkey section. There you will find the instructions you seek.

The DIY School Hearing Aids (v2.2) access portals are at your finger tips via 24/7 cloud storage access.

• Start here → DIY School Hearing Aids (v2.2) to find the cloud storage access portals
• You can easily find the Access Portals again/anytime, by clicking any PVC Avatar (click twice - counting the 2nd popup Avatar)
• When logged in, you can find the Access Portals again/anytime, by clicking a Link in my Signature
• And finally, you can perform a simple Internet search for "DIY School Hearing Aids"