Starkey ProFit issue

[WildCObear]

I loaded patientbase and profit. Ran the patientbase
Filled in name and password etc…..says local database unavailable
Have no idea how to fix

 

[pvc]

You should read a DIY School Hearing Aids (v2.2) PDF file named (01 Free Hearing Aid Fitting Software). The PDF file is alphabetized by manufacturer so scroll down to the Starkey section. There you will find the instructions you seek.

 

[WildCObear]

You should read a DIY School Hearing Aids (v2.2) PDF file named (01 Free Hearing Aid Fitting Software). The PDF file is alphabetized by manufacturer so scroll down to the Starkey section. There you will find the instructions you seek.

I did follow the instructions exactly….but it wouldn’t access the patient base after filling in my username etc. I might try removing and reinstalling the software and try again….maybe a network issue as well.

 

[pvc]

but it wouldn’t access the patient base after filling in my username etc

I am not sure what "it" you are referencing? But don't run something/it and expect it to access PatientBase.

Did you read the following Instructions?
"Important: To run the Starkey software, you must run PatientBase, not the software itself! The first time you run PatientBase, you will be asked to specify a username and password. Choose an easy-to-remember username and password and keep it in mind or you will be locked out of PatientBase!"

 

[WildCObear]

I am not sure what "it" you are referencing? But don't run something/it and expect it to access PatientBase.

Did you read the following Instructions?
"Important: To run the Starkey software, you must run PatientBase, not the software itself! The first time you run PatientBase, you will be asked to specify a username and password. Choose an easy-to-remember username and password and keep it in mind or you will be locked out of PatientBase!"

Got it figured out….forgot both restarts.
All set now
Thank you!!