Help for finding new hearing aids & audiologist

earulus9

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I’m writing for help in this new world of hearing aids for a loved one. We have Medicare A & B, NY Medicaid, Hamaspik MLTC. Recent hearing test shows moderate-severe hearing loss in both ears. 5 y/o Rextons from Costco don’t hold charge. Idk if Medicaid covers hearing aids so I asked audiologist offices if they accept my MLTC (secondary insurance?). Trying for Starkey, Oticon, or Phonak - not educated on all of their models.

Had an appointment, audiologist seemed disinterested/relieved we did a test. According to them, our insurance only covers Sombra brand, which doc admitted were basic. I asked if insurance could cover a “better” brand; he agreed to write a letter of medical necessity for Oticon. To my surprise, there was a blank box for $; I don’t know how insurance works, so I’d like to learn. He put ~$2000 from what I recall (for “basic model”) and said to revisit after approval.

I expected to walk with a pair of trial hearing aids, so I was somewhat dismayed. Felt like he could not give us anything unless the product was already paid for (by insurance?). Naively, I thought the doctor could write a letter of medical necessity for any aid/price and insurance would just cover it if default was inadequate. But there’s is a cap? Could he have put a higher figure? It seems like the audiologist takes a cut too? We signed a purchase agreement.

Also learned all brands (Phonak, Oticon, Starkey) follow the same price tiers: 2950, 3950, 4950, 5950, 6950 usd. What I don’t remember the audiologist answering is the price point at which the hearing aids are utterly useless for our level of hearing loss and diminishing returns? Is there a standard price across industry that includes the adjustment services along with the aids themselves? I asked if they do Real Ear Measurement, which I read somewhere is a “gold standard” – they said no.

If I book another appointment somewhere else, how should I start? Ask directly for Phonak/Oticon/Starkey If I’m already paying out of pocket, do I need to restrict myself to audiologists that accept my insurance? I’ve read that the key is not the brand but to find a “good” audiologist, or I guess really one that seems like they care about sick/old people and wants to helpful in improving our QoL. Please, any and all advice would be most appreciated because this loved one is very sick. Thank you.
 
My opinion only, the hearing aid people are the most unprofessional impostors professing to be professional. My path has not been a good one. The first hearing aid provider I considered closed their nearby office, we drove 35 minutes to the next nearest office and ended up buying a pair of Oticon aids. Shortly thereafter, their audiologist took a sick leave for several months and I found another, more local provider. Bought a 2nd aid from them (orig doc had misdiagnosed me as needing a cross hearing aid). Within a year, they had closed their local office after going thru 3 audiologists. I'm now looking for another provider who will service my aids.

What do I suggest you do? Educate yourself as best you can about hearing aids before you go shopping. Read threads here. Go online and read about the different brands (reviews of them) and about hearing loss. A lot of what you read will be nonsense but you have to wade through it in order to pick out what is meaningful and what is not. One audiologist told me that all of the various brands of a given level are pretty much equivalent, and as soon as one manufacturer comes out with an improvement everyone else rushes to catch up. When I say of a given level, most brands will have a good, better, and best aid, so you have to compare, say, a better Oticon to a better Phonak. Costco, according to Consumer Reports, offers the best bang for the buck...i.e. a reasonable device for what is one of the lowest prices around. Visit as many hearing aid providers as you can. You will learn a little more with each visit. All of these are free, but you might ask if they are charging you for an evaluation before you sign up.

Best of luck.
 
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