Genie 2 can't communicate with Noahlink Wireless

MTLH1212

MTLH1212

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Hi all,

I'm running Genie 2 2025.1 on a Windows 11 PC with a Noahlink Wireless (original, not Wireless 2). As shown in the first screenshot, Noahlink is selected as the programming device in Genie's "Preferences" (settings) and I also selected automatic connection. Genie is up to date & so is the firmware on the Noahlink. I had a connection issue at first, but then it worked after I downloaded & installed the Noahlink driver and I was able to detect my hearing aids & download their settings.

Now when I open Genie I get the communication error message in the second screenshot: Cannot communicate with Noahlink Wireless.

I've tried the suggestions in the error message (unplug/replug the usb cord, detect/select Noahlink again, detect aids again) w/o luck. I removed the "automatic connection" check in Preferences, tried to detect my aids through the client profile & got the same message. I also tried restarting Genie & restarting the computer.

The Noahlink doesn't appear to be dead; it blinks green when I plug the usb cord into the computer.

I'm kind of stuck! Has anyone else had this issue and solved it?

Thanks!



SelectDevice.jpg

CannotCommunicate.jpg
 
Dankailo said:
Check the USB cable. Any damages during plug and unplug. Borrow a new one from a friend.
Click to expand...
USB cable looks good. I tried another cable (USB A-B, but w/o the EMI filters/ferrite chokes), with the same result: Genie can detect the Noahlink but not communicate with it.
 
Please read a DIY School Hearing Aids (v2.2) PDF file named (Noahlink Wireless 2 – DIY User Guide) and scroll down to the Appendix to find some troubleshooting tips for looking at drivers, etc. BTW> you should practice using the name Noahlink Wireless because NOAHlink is an old/obsolete/legacy hearing aid programming device.
 
Last edited:
Good advice; thanks @pvc
I think there must have been a problem with the firmware. I re-updated it a couple of times & it's working now.
 
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