Specsavers hearing aid use: call question - pair or free plus loudspeaker better?

Mikezoe

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My partner is unhappy with the loudness (volume) of phone calls using her standard NHS issue Specsavers hearing aid set which can be paired with her iPhone. She would like to know whether others more savvy with the tech believe she would hear better unpairing the two and listening via the loudspeaker option.
 
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